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55 Sukhumvit Road Soi Sukhumvit 39 (Prompong) Soi Mooban Khayaikhet Mai 2 Floor, Bangkok, 10110

Email: [email protected]

Line Official: @Shopster

Billing, Cancellation and Refund Policy

How does the subscription plan work?

Shopster charges and collects in advance for use of the SaaS service. All services rendered are non-refundable. Once a customer selects a subscription plan and provides billing information, Shopster will calculate a pro-rated amount with the first payment due on signing.

Can I change my subscription plan?

Customers have the ability to upgrade or downgrade their subscription plan for the SaaS services at any time. For any kind of upgrade or downgrade in subscription, customer has to write to [email protected] The chosen method of billing will automatically be charged the new subscription rate on the next billing cycle. With regards to downgrades on a subscription, Shopster does not issue refunds or credits for partial months of service.

Will I get a refund if I cancel my subscription?

All subscriptions monthly, quarterly and yearly renew automatically on their due renewal date according to date of purchase until officially cancelled in writing. Customers may cancel anytime by emailing a notice to: [email protected]. Customers will receive an email from Shopster confirming that their subscription to the SaaS service has been cancelled. Important: No refunds or credits for partial months, quarters or years of service will be refunded to a customer upon cancellation.